Registration and logins
How do I update my Access code?
When you receive a new Access code, log in to your account and head over to the "My Account" page, accessible from the top of the page. From there select "Access code", then enter your new access code and click "Activate".
I have forgotten my username. What do I do?
Go to the site's login page. Under the login box you will see a "Forgotten your username?" link. Click this link and you will be asked for the email address of the registered account. Note: this must be the email address that the account was registered with. If there is an account associated with that address then an email will be sent, and the account registered with that address will have its username shown in the email. Note: If there are multiple accounts associated with that email address multiple usernames will be shown in the email.
I have forgotten my password. Can you help?
If you cannot remember your password then go to the site's login page where you will see a "Forgotten your password?" link. Click this link and you will then be asked for the username of the account and registered email address. Enter these details, and if they match a registered account, an email will be sent to the registered email address with details of a new temporary password. You can then go back to the login page and enter your username and the new password provided. You will then be asked to create a new password.