General information

  • I'd like to speak to someone about the Personal Legal Protection service before I proceed, is this possible?

    Absolutely. Just view our Contact us page for details of how to get in touch with us.

    Please be aware that we will not provide legal advice.

  • What makes Personal Legal Protection different?

    Personal Legal Protection is designed to provide you with an affordable way to look after your home, family and interests without having to worry about expensive attorney fees.

    We're different from other ways of getting legal help because our service has been specifically designed to offer amazing value. We achieve this through our smart technology which prepares all your most essential legal documents.

    All our documents and letters are created by legal professionals and are updated in accordance with changes in the law, giving you peace of mind that comes with knowing that your document is of the highest quality and legally sound.

  • Which documents are available?

    Personal Legal Protection includes wills, advance directives, powers of attorney, leases for renting out property and many more services. Create an account and login to see our full range of services.

  • How do I contact you?

    Just select the Contact us link that appears in the header throughout the website.

  • I cannot find the document I need

    If you are unable to find the document you are seeking, please contact our customer service team who will be able to advise you on whether the document is available on the site.

  • What is your complaints procedure?

    We aim to please - but we know that sometimes things can go wrong. If you have a problem or complaint, please view our complaints procedure. You can also view this by clicking on the link in the footer of all pages across the site.

Using the service

  • Which web browser do I need?

    The website is designed to work in all current versions of Internet Explorer, Mozilla Firefox, Chrome and Safari. If you do experience any technical difficulties, please don't hesitate to contact our customer service team.

  • Why doesn't the document open in my browser?

    This may be because of a security setting in your web browser. If you still experience difficulties, please contact our customer service team who will be able to assist you.

  • How do I print my document?

    Once you have logged into the website, visit the 'My Documents' section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. Click on 'Download'. This will open the document as a PDF file which you can either save or print.

  • What is Rapidocs®?

    Rapidocs® is our intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions, your document is tailored to your circumstances.

    Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly.

  • I don't understand what a question means or is referring to

    Next to each question is a small '?' (question mark) icon that you can click on. A small pop-up window appears containing an explanation of the question and often providing an example. You can hide this explanation by again clicking once on the icon.